Most customers water consumption does not change drastically month to month. So when a water bill comes in and the amount owed is significantly higher than usual, chances are you have a leak. If you had a leak and repaired it, bring your receipts in as proof of the repair. Waterworks will adjust the amount of the bill.
Running toilets and leaky faucets in the home account for the majority of high bill complaints.
If the leak is on the customer side, it is the customers responsibility, and you should contact a plumber. If the leak is near or around the meter box, it may be difficult to distinguish the source of the leak. Please click here for more information on how to determine who is responsible for fixing a leak on your property.